1. Who we are
NAGYM operates nagym.store from Australia and sells internationally. Privacy questions, complaints, access, correction and deletion requests can be sent through the contact form by selecting “Privacy or data deletion request”, or emailed to contact@nagym.store.
2. Information we collect
We collect only information reasonably needed to operate the store and provide requested services:
- account details such as name, email address and authentication information;
- order, delivery, product and transaction details needed to process purchases and support requests;
- messages, return requests and athlete applications that you choose to send;
- newsletter email address and the record of your consent;
- review rating, optional review text and, for an anonymous guest review, an email address used privately to verify the submission;
- security and technical information such as IP address, browser type, request logs and device information processed by our hosting and commerce providers.
Please do not send sensitive information unless it is genuinely required to resolve your request.
3. How we collect and use information
We collect information directly through accounts, checkout, forms, newsletter signup and reviews, and automatically where essential to security and site operation. We use it to provide the store, process and deliver orders, maintain accounts, respond to support and privacy requests, prevent abuse, publish verified reviews, meet legal obligations and send marketing only where consent has been given.
We do not sell personal information. We do not use advertising pixels or analytics SDKs on this storefront at the date above.
4. Service providers and overseas processing
Information may be handled by providers needed to run the service, including Cloudflare for hosting and security, Shopify for products, checkout, orders and marketing-consent records, Zoho Mail for support email, and payment, delivery or professional-service providers relevant to an order. These providers may process information outside Australia. Locations can change and may include countries where those providers and their subcontractors operate.
When you follow links to Shopify checkout, Instagram or TikTok, their own privacy terms apply.
5. Cookies and device storage
The site uses essential browser storage for sign-in sessions, security, the shopping bag and your privacy choice. Optional analytics and marketing technologies remain off unless you consent and a disclosed service is later connected. See the Cookie Policy or use .
6. Reviews
Published reviews are visible to everyone. Anonymous guest-review email addresses are never displayed and are used to send a verification link and prevent repeat or abusive submissions. A rating can be published without review text. Reviews are not presented as verified purchases unless NAGYM has actually verified that status. We may reject or remove spam, fabricated content, personal information, unlawful material or content unrelated to the product.
7. Marketing and unsubscribe
Newsletter signup is optional and separate from purchasing. Marketing messages must identify NAGYM and provide a working unsubscribe option. You may also opt out through contact@nagym.store. Transactional messages about an order or account may still be sent where necessary.
8. Children and young people
The store is not directed to children under 15 and they must not create an account, join marketing lists, submit an athlete application or leave a review. Customers aged 15 to 17 must have permission from a parent or guardian for those activities. A parent or guardian can ask us to delete information submitted by a child.
9. Retention and security
We retain information only for as long as reasonably needed for the purpose collected, security, dispute resolution and legal, tax or accounting obligations. Guest-review verification tokens expire and unverified submissions should be removed. We use access controls, secure connections and service-provider safeguards, but no online service can guarantee absolute security.
10. Access, correction, deletion and complaints
Use the privacy request option to ask what information we hold, correct it, withdraw marketing consent, request deletion or raise a privacy complaint. We will verify the requester before acting. Some information may be retained where required by law or needed to complete an order, protect users, prevent fraud or resolve a dispute. We aim to respond within a reasonable period and will explain if a request cannot be completed.
11. International privacy rights
Depending on where you live, you may have additional rights to object, restrict processing, receive a copy of data, withdraw consent or complain to a regulator. Contact us to exercise a right. We will apply rights that are legally available in your location.
12. Updates
We may update this policy when practices or laws change. The current version and update date will remain available on this page.